Frequently Asked Questions

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ROVE dash cam is a high bit-rate 4K video dash cam. Therefore it requires GENUINE, Samsung Class 10, U3 Speed Micro SD Card. If the camera gives you the ERROR message “Wrong, Bad or Fake Memory Card, Please Contact US”, then this is an easy fix.

=>> Please try the following steps very carefully.

  • STEP 1. Please FORMAT the memory card first by going into the camera's system settings.
    ( How to Format: Press OK to stop video recording first > Press the M button to go to video setting > Press M button again to go to system settings >Press DOWN button to scroll down until you see FORMAT > then Press OK to enter Format submenu > then Press DOWN to highlight FORMAT > Then Press OK button to Format the memory card)
  • STEP 2. After you format this card, Press the M button to exit the menu settings > then Press OK button to try recording the video and see if the camera "Starts to Record Video Normally"
  • (If yes, then you are all set and this issue is resolved.) If NO, then keep reading and follow the instructions below:
    However, even after formatting the memory card, if the camera still gives you an ERROR message stating "Wrong, Bad or Fake Memory Card, Please Contact Us" then most likely the card you received is fake or a slow speed card.
    * How to confirm if the card is 100% FAKE and if the camera is NOT defective:
    Let's switch to the PHOTO MODE on the camera and then try to take one Photo. To do so, Long Press M button for 2-seconds to switch to the PHOTO MODE > Once you are in the photo mode > you will see the camera icon on the upper left to confirm that you are in the photo mode & The camera will also say out loud "PHOTO MODE" when you switch to the photo mode. - Once you are in the photo mode, press the OK button to take the PHOTO. If you hear the shutter sound and if the camera takes a photo then please read below.
    If you are able to take the photo with the same memory card, then we just validated a few things.
  • 1. The camera is NOT defective.
  • 2. The memory card that you have is 100% FAKE.
  • Then skip to the FAKE/DEFECTIVE MEMORY CARD SOLUTION below.
  • If Camera can't take a photo with your memory card, then there could be two reasons.
    1. Either the Memory Card that you have is DEFECTIVE. 2. Or our camera's memory card reading assembly is defective. If this is the case and to rule out the real problem, then please insert the memory card directly into your PC/MAC > then try to copy any photo/file into the memory card and then try to open the same photo/file from the memory card to see if the memory card that you have is working or really defective. If your memory card works in your Computer: > Then the camera is defective and lets us know, we will simply replace the camera for you. If your memory card doesn't work in your Computer: > Then the memory card that you have is defective and please get the new correct and genuine card. See the details below. FAKE/DEFECTIVE MEMORY CARD SOLUTION: So now this is easy to fix. All you have to do is to get the GENUINE Memory Card and this should be resolved right away. Please be aware that If you purchased the memory card from the third-party seller either on eBay or Amazon third-party seller then that is the reason you received a fake. Because the whole online industry is full of too many fake cards. Here is the link to youtube videos explaining about fake memory cards. Can you please send us the following? 1. Photo of your Memory Card 2. Screenshot of your order showing where did you purchase your memory card from and the name of the seller. This will help me identify if it is the issue of a WRONG or FAKE Memory Card, so we can direct you easily into getting this resolved right away. - We recommend that you please purchase the Recommend and Genuine memory card from the following link based on your location. Amazon USA LINK Amazon Canada: Please purchase it from your local store such as BestBuy, Walmart, Staples, etc. Amazon UK LINK If you buy it from Amazon from the above links, then make sure it says "SHIP AND SOLD BY AMAZON.COM" before adding it to the cart.
    To ALWAYS have correct DATE & TIME, Please do NOT set the date and time manually from the camera's system settings. Instead, all you have to do is set the correct GMT Value based on your location under the TIME ZONE SETTING by going into the camera's system settings. You can find your correct GMT Value by visiting this link. Once you set your correct GMT Value under time zone setting, you will always have the correct date and time whenever you have a GPS signal LOCK. Please NOTE that you may not get the correct date and time right away if you are trying this inside your home. Because you will NOT get a GPS signal inside your home. So please wait until you go to your car and until you get a GPS signal. Once you get a GPS signal, you will always have the correct date and time every time.
    Viewing your videos is just quick and easy. Actually, you have three (3) ways to playback videos. You can either do this either on the camera itself, on your smartphone or on your PC/MAC. 1. You can play the videos from the camera itself by switching to Playback mode. You can do this by Pressing and holding the M button for two seconds so it will switch from Video mode to Photo mode. > Then Press and hold the M button again to switch from Photo mode to Playback mode >> From here you can watch the videos directly from your camera. 2. You can also connect your smartphone to the camera's WiFi and utilize the ROVE App. Once you are connected on the ROVE App, go to Folder icon on the bottom of the screen. You should be able to view your videos here and check if it does the same thing. If you have an Android device, then please check out this link on how to connect ANDROIDS to the camera's WiFi. 3. For connecting your camera to your PC/MAC, you can either: 1. Insert your memory card directly to your PC/MAC to view or download them. 2. You can also use the 2.5 FT USB data cable to connect your camera to your PC. Then select "Connect as USB Flash Drive".
    MOTION DETECTION: Motion detection feature is made for people who want to create surveillance around their car when the car is NOT driving, during the night or when they are not in their car so the camera can record every time if there is a motion in front of the camera. SHORTCUT: - You can turn the Motion Detection ON/OFF by short cut. Simply LONG PRESS UP BUTTON for 2-Seconds to turn the motion detection ON or OFF. FYI: 99% of our customers do NOT use this feature. This is an add ON feature and most customers will simply leave this feature turned OFF. CAUTION: Motion detection is NOT meant to be turned ON when you are driving or when the car or the camera is moving. Otherwise, you will have missing video seconds. Please note that when you are on the road and driving, you would want the continuous video recording so you can have all the video proof you need without even missing a single second. How does Motion Detection work in Dash Cams? - Well, it does NOT work like the native Infrared LED motion sensing light or other devices would work. (i.e. Home's Driveway Lights) - Motion Detection in DASH CAMs will work based on the Light Capture Algorithm Change in the camera via back end processing. So basically, the camera will stay ON all the time in the stand by mode detecting if there is any motion (light capture change) in front of the camera? - Now as soon as someone to close range proximity to the camera starts to move, which makes the light captured by the camera to change (hence, the camera notices that something in front of it is moving) which will trigger the camera to START recording automatically. - Now, the camera will continue to record until there is NO more motion in front of the camera. Then it will STOP recording and stay in stand by mode (idle mode) until the next motion detection event occurs and triggers the camera. What you will need if you prefer to use this feature? ANSWER: Hard-Wiring your dash cam to car's fuse box to always hot/continuous power supply. NOTE: In order to use the motion detection, the camera must stay in stand by mode, and for the camera to be in stand by mode, it requires a continuous power supply. - Therefore, you will need to HARD WIRE your dash cam to your car's battery via car's fuse box to always HOT socket which provides continuous power even when car's key is turned OFF/LOCK position. What should you know before using this feature? - The camera will NOT turn ON/OFF automatically if you Hard-Wire your dash cam to always hot/continuous power supply. You will have to manually turn ON/OFF your camera. What SETTINGS do you want to make sure to set for Motion Detection to work properly? - Auto Power ON/OFF Setting = OFF (Why? because you don't want your camera to turn OFF after either 1, 3 or 5-min. For example, if there is no more motion in front of the camera and if the camera stays idle for either 1, 3 or 5-min, then the camera will turn OFF after either 1, 3 or 5-min as per your setting choice. So always keep this feature set to OFF all the time. - LCD ON/OFF Setting = Set to either 1, 3 or 5-min (Why? because LCD will be OFF after 1-min, so you can save Power and also it will make your camera as discrete and invisible without any light coming from the LCD) How to utilize this feature if you prefer to use it? Okay, here we go., So by now, if you have read all the above, you know that motion detection is NOT meant to work when you are driving. It is only meant to work when you are parked and the camera is NOT moving. Let's say you are driving home from your work and you have Motion Detection turned OFF so you can record continuous video while you are on the road. Now, when you come home/andy parking lot, you want to turn ON motion detection. 1. Press the OK Button to STOP the video recording first, Then simply LONG PRESS the UP Button for 2-Seconds to turn ON the motion detection. Now turn OFF the car and simply go. The camera will stay ON the whole time assuming you have hard-wired your dash cam to car's fuse box to always hot socket and set the above two settings accordingly. That's it. Now the camera should record when there is a motion in front of the camera in the close proximity and stop recording within a few seconds when there is NO more motion in front of it. Then it will wait until the next motion even occurs. 2. Now, the next day, before you start driving again to your work, You would want to turn OFF the motion detection and START video recording. To do that, please LONG PRESS UP button for 2-Seconds to turn OFF the Motion Detection. Then make sure to start the video recording by pressing the OK button before you start to drive. This way you will have continuous video recording while you are on the road and driving so you don't miss a single second. 3. Then again, when you come home or when you want to turn ON the motion detection, start with step #1 as above and then step #2 over and over again as you prefer. What is the hardware kit and which one do you recommend? - A hardwire kit simply allows your dash camera to be connected to your car's fuse box so you can provide continuous power that is required in order to use the motion detection feature. - A hard-wire kit has three main components. 1. A USB Connector that can be connected to the dash cam. (ROVE R2-4K has mini-USB connection) 2. The other side of the hard-wire kit includes the components that allow you to make the connection into the fuse box. 3. A MOST IMPORTANT component of the hard-wire kit is the battery voltage meter box. This component continuously monitor the battery's voltage, and if the voltage from the car's battery is starting to drop below normal limits that are required for your car's starter to start your car, then this voltage meter box will trip the power supply to the dash cam automatically to prevent the dear car's battery. So you can start your car next time when you need it. Now, once your car's battery's voltage is restored by re-charging it, the hard-wire kit's voltage meter box will resume its function until again the battery's voltage is starting to drop.
    This is just a quick and easy. Please try the following. 1. Please make sure FIRST to turn the cellular data and WiFi calling OFF. It seems to be ignoring the wifi connecting with ROVE because the ROVE R2-4K doesn't provide internet access, as it only makes a wifi connection between your phone and the camera to only transfer data (not internet). 2. Please turn ON the WiFi from the camera by LONG pressing Emergency Lock Button for 2-seconds to turn the WiFi mode ON from the camera. 3. Now simply JOIN the ROVE R2-4K WiFi by going into your Android phone's Settings > WiFi > ROVE R2-4K WiFi. 4. Then Enter the default WiFi password: 12345678 Once your camera is connected to ROVE WiFi successfully and when you open the ROVE App, the camera will sync automatically. You should see the live video feed from the camera on the ROVE App. Then keep exploring the App from here on. Please NOTE: If you are using an Android Phone, then there is one EXTRA step you will have to take to connect your Dash Cam with ROVE R2-4K WiFi. - When you turn on the WiFi and try to connect your smartphone with ROVE you will see a popup saying "This network has no internet access stay connected?" Please, check the box, and then make sure to check "Don't ask again for this as you have seen the example in the user manual. Please check out this video on How to connect ROVE R2-4K Dash Cam's WiFi with your Android Smartphone. - YouTube
    1. Please go to the camera's SYSTEM SETTINGS and then set the camera for the DEFAULT SETTING. 2. Now turn ON the WiFi from the camera > Then go to your iPhone’s Settings > WiFi > look for ROVE R2-4K wifi name > then touch the “i” button in blue all the way on the right side of the name. Now once you touch the “i” button, you will get more options. 3. Now please select the FORGET THIS WiFi. Once you make the WiFi forget, please close all your apps completely on your iPhone, then restart your iPhone and also the dash camera. Then start to pair again and this should work. 🙂
    If your memory card becomes FULL and the camera STOPS recording then that means you may have set the loop cycle recording to 4GB Max option which means the loop cycle is OFF. This is an easy fix. All you have to do is format the memory card by going into the camera’s system settings & then make sure to set your loop cycle recording feature to either 1, 3, 5 or 10-min. Which means the loop cycle is ON. LOOP CYCLE Function: This feature allows for your camera to delete the oldest video files first automatically so the newest video files can be written over and over again automatically in a seamless loop way without you needing to delete the videos manually. 4GB MAX = LOOP CYCLE is OFF - When you set this option, the camera will record one big file up to 4GB in size maximum depending upon the video resolution you choose. - And the camera will continue to record the new videos until your memory card becomes full. When the memory card becomes full, the camera will give you a message "CARD FULL" and it will STOP recording further until you either delete the videos or format the card manually to make more room for the new videos again. Therefore, if you don't want this to happen then, 1, 3, 5 or 10-min = LOOP CYCLE is ON - Set the LOOP Cycle function to either 1, 3, 5 or 10-min so the camera can delete the oldest files automatically so it can write new videos over and over again without you needing to delete the videos manually. - Your video files will be split into the selected video length accordingly. (i.e. If you set the loop cycle to 1-min, then all your video files will be 1-min each)
    If the camera's buttons are NOT responding, then press the RESET button at the bottom of the camera ONCE with either paper clip or the tip of the pen and this will restart the camera. This can happen for TWO reasons: 1. You are using wrong or fake memory card. ROVE dash cam is a high bit-rate 4K video dash cam. Therefore it requires GENUINE, Samsung Class 10, U3 Speed Micro SD Card. 2. Interruption with the camera’s WiFi feature Once in a while with WiFi it can become freeze, so to prevent this please try the following. 1. Please go to the camera's SYSTEM SETTINGS and then set the camera for the DEFAULT SETTING. 2. Now turn ON the WiFi from the camera > Then go to your smartphone's Settings > WiFi > look for ROVE R2-4K WiFi name > Click on FORGET THIS WiFi. Once you make the WiFi forget, please close all your apps completely on your smartphone, then restart it and also the dash camera. Then start to pair again and this should work.
    In the beginning, it may take a few minutes for the GPS to acquire the signal. Once it's acquired, you should get a steady signal unless if you are in the dense area of downtown or driving underground, etc. Then you will lose GPS signal. However, if you are on the open road, then you should get a strong signal and should have GPS-LOCK automatically. If NOT then no worries, this is just a quick and easy. Please try the following. Please Format your memory card. Set the camera to default settings. Now while the camera is turned on, please press the RESET button at the bottom once with either paper clip or the tip of the pen and this will re-start the camera. Now do not change any setting and stay in the open (NOT in your house or garage), you can keep the camera in your car and start driving. Make sure your camera is not too close to the car's metal frame. Now keep an eye on the GPS icon in the TOP MIDDLE of the LCD. If it's flashing red, then it is looking for GPS signal, and when it stops flashing and in green with curved signal bars, which means you have the GPS lock. When you have a GPS signal, you will see the live speed working on the main LCD screen automatically.
    Car DV player is our personalized software that you can use to view videos along with the Google maps tracker on your laptop. You will see information such as the speed and direction you are driving, super accurate GPS data and even the G-sensor sets sensitivity graph when you are viewing your recorded video on the Car DV player. You can download this on our website for free. Here's the link for your fast access. Utilizing the Car DV Player: 1. Please make sure to use only SHORT USB Data Cable on connecting your camera to your PC/Mac. (Long USB Cable is NOT a data cable) 2. Once you connect it with PC/MAC, your camera will show three options on the camera. Select the one that says "Connect as a Flash Drive" and then press OK button > then your camera will display "Connection to PC/MAC Successful" 3. Please OPEN the Car DV Player > Go to File > Click Open (O) 4. Now, simply go to MY PC or Folder, then look for the added flash drive. You should be able to see drive "G" or "F" or other name depending on the pre-installed hard drives. 5. Once you find the added flash drive, double click in it, then you will see the NOVATEK folder where you will find your unlocked videos. You will also see a folder named "RO" which means read-only, where you will see your locked videos. Unable to play Video on Car DV player Some media players have their own specific codecs for MPEG4 Videos and some rely upon the computer's operating system codecs. Therefore if your computer didn't have one installed by default then it will NOT play the video file recorded by your ROVE Dash Cam. How To Uninstall Correctly: Go to Control Panel – Uninstall or Change a Program – Click on the Program to highlight it – Click Uninstall ----- that’s it! Please follow the steps below: 1. Please close the CAR DV PLAYER completely first. 2. Un-Uninstall the K-Lite Codec Pack which is part of Classic Media Player. 3. Un-install the Car DV Player from your control panel. 4. Please follow the link below to download and install the codec package. 5. http://www.fourcc.org/downloads/3ivx-mpeg-4-for-wind-4/start 6. After you download and install the above codec package, please RESTART your PC. 7. Now Make sure you have the latest Car DV Player downloaded from our website. Now, RIGHT CLICK on the EXE File --- Then select RUN AS ADMINISTRATOR --- Then complete the installation, make sure to add short-cut icon on the desktop when prompted during installation. 8. Once Installed, Now RIGHT CLICK on the shortcut icon of the Car DV Player from the desktop --- then Select RUN AS ADMINISTRATOR to OPEN the Car DV Player. Getting Chinese Characters on the Car DV Player - OPEN the Car DV Player > Go to View > Select Maps > Choose Google Maps Once done, please play the video and then the maps will update. Here’s an awesome video on how Car DV player works made by one of our valued customers like you. Please check this out here.
    Viewing your videos is just quick and easy. Actually, you have three (3) ways to playback videos. You can either do this either on the camera itself, on your smartphone or on your PC/MAC. 1. You can play the videos from the camera itself by switching to Playback mode. You can do this by Pressing and holding the M button for two seconds so it will switch from Video mode to Photo mode. > Then Press and hold the M button again to switch from Photo mode to Playback mode >> From here you can watch the videos directly from your camera. 2. You can also connect your smartphone to the camera's WiFi and utilize the ROVE App. Once you are connected on the ROVE App, go to Folder icon on the bottom of the screen. You should be able to view your videos here and check if it does the same thing. If you have an Android device, then please check out this link on how to connect ANDROIDS to the camera's WiFi. 3. For connecting your camera to your PC/MAC, you can either: 1. Insert your memory card directly to your PC/MAC to view or download them. 2. You can also use the 2.5 FT USB data cable to connect your camera to your PC. Then select "Connect as USB Flash Drive".