Please make sure you charge camera for 6 hours before first use. Make sure memory card is inserted properly. Then plug in power cable which should turn on the camera and it should start recording.
Format Micro SD card by going into system setting > formats > OK > Select Yes > OK. (Make sure to back up your videos before formatting if you need them) Then Go to Video Mode settings > Split Record Mode > Choose either 1-min, 3-min, 5-min. This will allow loop cycle function to be turned ON and it will keep recording over and over. See user manual for more details.
Please make sure you are only using brand name class 10 or above Micro SD card. Be careful about fake memory cards in the market. If it was super cheap then probably it is fake. Insert a paper clip into reset. Restart with another microSD card and try again. Contact us if the problem still persists.
Please make sure the lens of the camera is clean and there is no dirt on windshield also. Make sure to clean car's windshield with proper cleaner from the inside (to remove fog) & outside (to remove dirt).
It is normal for your camera to run slightly hot. Our batteries are certified Pony Lab tested for withstanding higher heat resistance to prevent damage to the camera. Please see temperature guidelines in your user manual. You can also download/view user manual from our website.
lease reset your camera by inserting a paper clip into the reset slot while the camera is turned ON. This will clear any software glitches. Restore settings to factory default by going into camera's system settings. Now try recording and see if this solves the problem. Please make sure that "Motion Detection" is set to OFF. Also please make sure "Parking Mode" is also set to OFF. Contact us if the problem still persists.
Your ROVE Dash Cam has split record mode. When it is set to either 1,3 or 5-min, it will delete the oldest video files over and over to continuously record seamlessly loop by loop without you having to delete old video files manually. This is the reason your old video files are missing. You can turn OFF loop cycle function to record one long continuous video file according to the capacity of your Micro SD card. Please note that if you select loop cycle function to OFF then the camera will give you message "Card Full" when it's out of memory and it will not record any further until you either insert a new memory card or delete/format existing memory card to make space to record again.
Please make sure you stop recording video first by pressing OK button. Then Press MENU button to enter specific mode menus. See user manual for more details.
Please make sure you increase your G-sensor setting. If you choose HIGH setting then it can trigger even with a smaller bump. If you choose LOW setting then it will take a lot of force to activate G-Sensor Accelerometer. So please set the setting accordingly. This setting depends on the type of car or truck you are driving and how much vibration your car/truck is creating based on suspensions and road condition.
Please make sure you align Micro SD card correctly See correct quick start guide for your camera model for more details.
You are viewing high-bit rate version of video files. slower PC may have a problem with faster data processing. Please record videos at a lower resolution and try again. Contact us if the problem still persists.