*When Will I Receive My ROVE Product?*
ROVE products are shipped for FREE via standard shipping and are normally delivered within 5-7 business days after receiving the order except for holidays. Orders placed over the weekend are dispatched on Mondays. We ship with First Class and Priority Mail with USPS. If you prefer UPS then please select UPS shipping method during checkout.
Please NOTE: We do NOT take responsibility for stolen packages or claims stating items were not received even after the tracking status shows that it was delivered from the carrier website. Once the carrier site shows that the package was delivered, then we have fulfilled our service of shipping the item to you with the valid tracking number.
*How Much Does Shipping Cost?*
We offer free standard shipping for all US customers.
|
Shipping Method
|
Day/s
|
Cost
|
|
Standard Shipping
|
5-7
|
FREE
|
|
Expedited (Mon-Sat)
|
2-3
|
$7.99
|
|
Next-Day Shipping (Mon-Fri)
|
1-2
|
$49.99
|
*Does ROVE Ship Internationally?*
We currently ship anywhere in the United States and Canada (for an extra non-refundable shipping fee). We do not ship internationally outside Canada at this time. For other countries, please try purchasing directly from our eBay Store using the International Program offered by eBay (https://www.ebay.com/str/roveinnotech) or you can also order directly from Amazon if it is shipped by Amazon directly to your country (www.amazon.com/rove).
Please Be Advised: The buyer is solely responsible for the customs charges.
*Shipping Restrictions For PO BOX, APO, or FPO Addresses:*
Shipping to PO BOX is at our discretion. If you enter a PO BOX address as a shipping address, then we reserve the right to cancel your order. If we ship to PO BOX, then once the item is delivered successfully to PO BOX as per the courier’s website, we are NOT responsible for the item NOT received claims.
NOTE: We currently do NOT ship to APO and FPO addresses.
*Shipping Policy During COVID-19 And Holidays*
Due to the Holiday Season and the ongoing increasing impact of COVID-19 across the US, carrier companies are currently unable to offer and have suspended their Service Guarantee on all shipments from any origin or destination.
All shipping displayed on the ROVE Dash Cam website is now estimated and not guaranteed by the carrier (USPS/ UPS / FedEx / DHL) or ROVE Dash Cam. We will however try to ship using First Class, Priority Mail to get your packages to you as soon as possible. While 99% of the packages are being delivered on time, however, 1% of our packages are being delayed. For those packages being delayed please see the NOTE below.
NOTE: We do NOT provide refunds for late shipments. If the package shows LATE under tracking status on the carrier's website, then we kindly request you to allow us 14 business days of waiting period from the shipping date before we can take action for desired resolution. This may include offering a replacement shipment, issuing a refund, or providing an alternative solution based on your preference and availability.
We thank you for your support and understanding.
To read more about the current USPS and UPS shipping service announcements, please check the links below:
USPS: https://about.usps.com/newsroom/service-alerts/business/welcome.htm
UPS: https://www.ups.com/us/en/help-center/shipping-support/service-guarantee.page
*Order Delay Shipping Policy:*
At ROVE, we strive to ensure the timely delivery of your orders. However, unforeseen circumstances may occasionally cause shipping delays. We understand the importance of keeping you informed throughout the process. Please review the following policy regarding order delays:
1. *Processing Time:* Once your order is placed, it will undergo processing before shipment. Our standard processing time is typically 1-2 business days. During high-demand periods or promotional events, processing times may be slightly longer. We appreciate your patience during these busy periods.
2. *Shipping Carrier Responsibility:* Once your order has been handed over to the shipping carrier, it is their responsibility to deliver the package to you within the estimated delivery time. While we work with reliable shipping partners, occasional delays beyond our control may occur, such as weather conditions, customs clearance, or logistical disruptions.
3. *Tracking Information:* Upon shipment, we will provide you with a tracking number that allows you to monitor the progress of your package. Please note that tracking information may take some time to update, and occasional delays in tracking updates are normal.
4. *Communication and Support:* If you experience a significant delay in receiving your order or have any concerns, we encourage you to reach out to our customer support team. Our dedicated team will assist you in tracking your package, investigating any delays, and providing updates on the status of your order.
5. *Resolution Options:* In the event of a prolonged shipping delay beyond the estimated delivery time, we will take appropriate measures to resolve the issue. We ask that you please allow us 14 business days waiting period before we can take action for desired resolution. This may include offering a replacement shipment, issuing a refund, or providing an alternative solution based on your preference and availability.
Please note that this policy applies to standard and expediting shipping services.
We value your satisfaction as our customer and will make every effort to address any shipping delays promptly and efficiently. Thank you for choosing ROVE, and we appreciate your understanding regarding unforeseen shipping challenges.
